Removals Soho Service Terms and Conditions
These Terms and Conditions set out the basis on which removal services are provided by Removals Soho and apply to all domestic, office, and specialist moves arranged by the customer. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. They are designed to protect both parties, clarify responsibilities, and ensure that each removals Soho service is delivered fairly, safely, and in line with UK consumer and waste management requirements.
Throughout this document, references to “we”, “us”, and “our” mean the service provider, and “you” or “the customer” means the person requesting the service, the person authorised to act on their behalf, or the legal entity entering into the agreement. These terms should be read alongside any written quotation, inventory, schedule, or service confirmation issued before the move. If any part of the booking details conflict with these terms, the specific written agreement will normally take precedence for that booking only.
A booking for Soho removals is considered provisional until we have confirmed the availability of vehicles, labour, and any agreed specialist equipment. We may request details about access, parking, lift use, item dimensions, floor levels, timing restrictions, and any item that may require extra handling. If the information supplied is incomplete or inaccurate, the quote and service plan may need to be revised. Customers are responsible for ensuring that the property is ready for the move at the agreed start time and that any necessary permissions for access have been obtained in advance.
Once a quote has been accepted, we may ask for a deposit or booking confirmation payment to secure the date. The amount, if any, will be stated in writing at the time of booking. In some cases, a same-day or short-notice removal service in Soho may require full prepayment before the team is dispatched. Acceptance of the price does not guarantee that additional work, bulky item handling, or disposal services are included unless they are specifically listed in the quote or confirmed in writing.
Prices are normally based on the information provided by the customer and may be charged on a fixed-price or hourly basis, depending on the scope of the move. If the service exceeds the agreed time, requires extra vehicles, additional labour, waiting time, or the handling of items not previously disclosed, further charges may apply. Any additional costs will be explained where reasonably possible before they are incurred. The customer agrees to pay all sums due in full without set-off, deduction, or withholding unless required by law.
Payment terms will be specified at the time of booking or on the invoice. Unless otherwise stated, balances are due on completion of the work, before unloading is finalised, or within the period stated on the invoice for business customers. Accepted payment methods may include bank transfer, debit card, or other methods confirmed in writing. Interest may be charged on overdue sums in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or otherwise at a reasonable rate permitted by law. 
If payment is not made when due, we may suspend further services and recover reasonable costs associated with collection.
Cancellations and changes must be made as early as possible. If the customer cancels after the booking has been confirmed, a cancellation fee may apply to cover administrative work, reserved labour, and vehicle allocation. The level of any fee will depend on the notice provided and the costs already incurred. For consumer bookings, any cancellation rights available under UK law will be honoured, but where services are booked for a specific date and performance has already begun with the customer’s consent, the usual right to cancel may be limited in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If the customer postpones the move, asks to shorten the service, or changes the inventory materially, we may need to revise the quotation, and the new price may differ from the original. We are not responsible for costs caused by delays or changes that arise from the customer’s side, including failure to obtain access, lateness, incomplete packing, or undisclosed items. If we must cancel due to circumstances beyond our control, including vehicle breakdown, staff illness, severe weather, road closures, or other force majeure events, we will make reasonable efforts to reschedule or refund any prepaid amount for the affected service element.
Our liability is limited to the reasonable care and skill expected of a professional Soho removals service. We will take care when handling items, loading and unloading vehicles, and moving belongings within the agreed scope of work. However, we are not liable for damage or loss caused by pre-existing faults, ordinary wear and tear, inadequate packaging, structural weakness in furniture, items assembled or disassembled by others, or the customer’s own instructions where those instructions increase risk. Where the customer packs items themselves, they accept responsibility for the suitability of the packing materials and the protection of fragile contents.
We recommend that fragile, valuable, antique, or irreplaceable items are declared before the move so that appropriate precautions can be discussed. Certain items may require specialist packing, extra manpower, or specific transportation arrangements, and we may refuse to move objects that are unsafe, illegally held, or unsuitable for transport without preparation. Our team may decline to handle goods that present a risk to health, property, or vehicle safety, including but not limited to leaking containers, pressurised cylinders, flammable items, and other hazardous materials. The customer remains responsible for ensuring that no prohibited goods are included in the load.
The customer must ensure that all goods intended for removal are theirs to move or that they have permission from the owner to authorise the service. We are entitled to rely on the customer’s instructions as confirmation that the items may legally be transported, stored briefly, or disposed of if applicable. Where items are left behind unintentionally, we may, at our discretion, return them for a further fee or treat them in accordance with our storage and disposal procedures if they remain uncollected. We are not responsible for consequential loss, loss of profits, or indirect losses arising from delays, unless such loss results from our negligence and cannot legally be excluded.
Waste removal and disposal services provided as part of a removals service in Soho must comply with UK waste laws, including the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, and all applicable duty of care obligations. Waste transfer, disposal, recycling, and re-use will only be carried out where permitted and arranged in accordance with the law. The customer must accurately describe any waste or unwanted items, including electrical goods, mattresses, metal, timber, packaging, and mixed household waste, so that proper handling and disposal routes can be selected.
Where we collect waste for disposal, the customer acknowledges that some items may be suitable for recycling, donation, resale, or licensed landfill, depending on condition and regulatory requirements. We reserve the right to separate materials for lawful recycling or recovery, and disposal charges may vary according to type, volume, weight, and processing requirements. The customer must not present controlled waste, clinical waste, asbestos, chemicals, gas canisters, oils, paint, or other regulated materials unless we have expressly agreed to handle them and are legally able to do so. Any undeclared hazardous waste may be refused or subject to additional charges and reporting obligations.
In relation to property damage or personal injury, nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our total liability for any claim arising out of the service will normally be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by law. Claims for damage must be reported as soon as reasonably practicable and, where possible, before the team leaves the destination property, so that the issue can be assessed promptly. Photographic evidence may be requested.
If a claim is made, the customer must give us a reasonable opportunity to inspect the alleged damage and, where appropriate, to seek repair, replacement, or a settlement. We may ask for proof of value, evidence of purchase, or other reasonable documentation. We are not responsible for damage caused by pre-existing conditions, items packed by the customer, or the customer’s own actions after delivery. Where we arrange third-party services such as storage, specialist packing, parking permissions, or disposal facilities, those services may be subject to separate terms from the relevant supplier, and we are not liable for the acts or omissions of an independent third party unless we have failed to use reasonable care in selecting them.
All property, goods, and waste must be ready for collection at the agreed time and address. If access is restricted, parking is unavailable, lifts fail, or the customer is absent, waiting charges, abortive visit fees, or rescheduling costs may apply. The customer is responsible for protecting floors, walls, and access routes if extra protection is required due to the nature of the property or items being moved. We may take reasonable steps to protect the working environment, but we cannot guarantee that every surface will remain free from marks, especially where access is tight, weather conditions are poor, or items are unusually heavy or awkward.
Any clause found by a court or competent authority to be invalid or unenforceable will be severed to the extent necessary, and the remaining provisions will continue in full force. No failure or delay by us in enforcing any right under these terms shall operate as a waiver of that right. These terms may be updated from time to time, but the version in force at the date of the booking will apply to that booking unless a change is required by law. A customer may not assign or transfer the agreement without our written consent, although we may assign our rights and obligations where reasonably necessary for the performance of the contract.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with a removals Soho booking, including the interpretation of these terms, shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law grants the customer a different mandatory right. Nothing in this document affects statutory rights that cannot be excluded or limited under UK law. By proceeding with a booking, the customer confirms that they accept these service terms as the full contractual basis for the removal arrangement.